Job Description

Implementation Technician


Job Summary

Missing Link Technologies Ltd (MLT) has a dynamic and experienced workforce that is highly skilled and customer-focused. MLT’s culture is centered around service delivery and on the development of customized solutions, using research and development at its core. MLT offers services that are personalized, professional, adaptable, and dependable.

As an Implementation Technician, within the Telecom Services Business Unit, you will work on individually assigned tasks and collaboratively with the Business Unit team. You deliver high-quality results and exemplify the behaviors and skills that are the foundation of MLT values: common sense, communication, influence, teamwork, passion, agility, innovation, honesty, courage, and positivity.

In this position, it is key to be self-sufficient, self-motivated, and service orientated. An Implementation Technician has a wide range of responsibilities, including following Client Health and Safety guidelines while working on site.

 
Core Competencies
  • Excellent work ethic and a strong interest in maintaining a career in the telecommunications industry.

  • Ability to:

    • Adapt to changing priorities and new client guidelines or standards

    • Communicate with different stakeholders in a professional manner

    • Organize equipment as per project requirements

    • Troubleshoot

    • Accept on the job feedback

 

Job Duties
  • Read and understand design packages including but not limited to the following technical information: run list, rack elevations, schematics, method of procedure, and testing procedures.

  • Collaborate with colleagues in order to implement and activate design packages

  • Install and label equipment

  • Structured cabling and complete required labeling

  • Run fiber and complete required labeling

  • Test circuits for customer handoff (RFC and BERT)

  • Gather, update and submit data for as-built documentation

  • Create work tickets using the client application

  • Troubleshoot equipment or circuit issues encountered during the implementation phase

  • Work with internal and external technical stakeholders to ensure cuts are handled in a professional manner

  • Perform work within agreed timelines to ensure company objectives are met

  • Complete implementation tasks within the workday

  • Complete implementation tasks within the maintenance window, which is typically between 2 am – 6 am.

  • Evaluate customer scope of work in order to build and submit quotes

  • Invoice for work completed during invoicing cycle

  • Provided great customer service

  • Manage materials, including receiving equipment for jobs and identifying missing equipment that will impact project milestones

  • Discuss project issues with the internal team when they arise in order to identify the next steps or potential solution

  • Independent work is required however there is a dedicated team to support all aspects of the job

  • Organize and plan site surveys and have a proper understanding of site and site access requirements

  • Keep updated with current and new applicable technologies

  • Willingness and ability to train resources if the opportunity arises

  • Adhere to all applicable Health and Safety regulations

  • Provide status updates at weekly client implementation meetings

  • Attend Telecom Services Business Unit meetings

  • Be willing to undertake any other task or responsibility, within your skillset, that would help you grow within the company

 

Requirements
  • 5 (+) years of experience in the Telecommunications industry

  • Experience with network test equipment in order to complete RFC and BERT tests

  • Grade 12 High School diploma

  • Valid driver’s license and vehicle for travel

  • A good level of physical fitness as heavy lifting is required

 

Working Conditions
  • Travel is required within the Atlantic region (mainly NB)

  • Work outside the 8 am – 5 pm workday when required

 

Asset
  • College diploma or other post-secondary education or certification.

  • Test equipment certification

Please send your resume to hr@mlt.ca

New Brunswick