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Implementation Technican Job

Implementation Technician

NB, NS & Ottawa, ON

Job Summary

As an Implementation Technician, within the Telecom Services Division, you will work on individually assigned tasks and/or client-driven projects. You will deliver high-quality results and exemplify the behaviors and skills.

In this position, it is key to be self-sufficient, self-motivated, service orientated, and must demonstrate a strong technical aptitude.  As an Implementation Technician, you will have a wide range of responsibilities, including following Client Health and Safety guidelines while working on site.


Core Competencies

  • Excellent work ethic

  • Team Work

  • Project Management

  • Ethics and Integrity

  • Accountability and Dependability

  • Ability to,

    • Adapt to changing priorities and new client guidelines or standards

    • Communicate with different stakeholders in a professional manner

    • Organize equipment as per project requirements

    • Troubleshoot

    • Accept on the job feedback


Job Duties

  • Read and understand design packages including but not limited to the following technical information: run list, rack elevations, schematics, method of procedure, and testing procedures.

  • Collaborate with colleagues in order to implement and activate design packages

  • Install and label equipment

  • Structured cabling and complete required labeling

  • Run fiber and complete required labeling

  • Test circuits for customer handoff (RFC and BERT)

  • Gather, update and submit data for as-built documentation

  • Create work tickets using the client application

  • Troubleshoot equipment or circuit issues encountered during the implementation phase

  • Work with internal and external technical stakeholders to ensure cuts are handled in a professional manner

  • Perform work within agreed timelines to ensure company objectives are met

  • Complete implementation tasks within the workday

  • Complete implementation tasks within the maintenance window, which is typically between 2 am – 6 am.

  • Evaluate customer scope of work in order to build and submit quotes

  • Invoice for work completed during invoicing cycle

  • Provided great customer service

  • Manage materials, including receiving equipment for jobs and identifying missing equipment that will impact project milestones

  • Discuss project issues with the internal team when they arise in order to identify the next steps or potential solution

  • Independent work is required however there is a dedicated team to support all aspects of the job

  • Organize and plan site surveys and have a proper understanding of site and site access requirements

  • Keep updated with current and new applicable technologies

  • Willingness and ability to train resources if the opportunity arises

  • Adhere to all applicable Health and Safety regulations

  • Provide status updates at weekly client implementation meetings

  • Attend necessary internal meetings

  • Be willing to undertake any other task or responsibility, within your skill set, that would help you grow within the company


  • 5 (+) years of experience in the Telecommunications industry

  • Experience with network test equipment in order to complete RFC and BERT tests

  • Grade 12 High School diploma

  • Valid driver’s license and vehicle for travel

  • A good level of physical fitness as heavy lifting is required


Working Conditions

  • College diploma or other post-secondary education or certification.

  • Test equipment certification


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