
Job Summary
As an Implementation Technician, within the Telecom Services Division, you will work on individually assigned tasks and/or client-driven projects. You will deliver high-quality results and exemplify the behaviors and skills.
In this position, it is key to be self-sufficient, self-motivated, service orientated, and must demonstrate a strong technical aptitude. As an Implementation Technician, you will have a wide range of responsibilities, including following Client Health and Safety guidelines while working on site.
Core Competencies
-
Excellent work ethic
-
Team Work
-
Project Management
-
Ethics and Integrity
-
Accountability and Dependability
-
Ability to,
-
Adapt to changing priorities and new client guidelines or standards
-
Communicate with different stakeholders in a professional manner
-
Organize equipment as per project requirements
-
Troubleshoot
-
Accept on the job feedback
-
Job Duties
-
Read and understand design packages including but not limited to the following technical information: run list, rack elevations, schematics, method of procedure, and testing procedures.
-
Collaborate with colleagues in order to implement and activate design packages
-
Install and label equipment
-
Structured cabling and complete required labeling
-
Run fiber and complete required labeling
-
Test circuits for customer handoff (RFC and BERT)
-
Gather, update and submit data for as-built documentation
-
Create work tickets using the client application
-
Troubleshoot equipment or circuit issues encountered during the implementation phase
-
Work with internal and external technical stakeholders to ensure cuts are handled in a professional manner
-
Perform work within agreed timelines to ensure company objectives are met
-
Complete implementation tasks within the workday
-
Complete implementation tasks within the maintenance window, which is typically between 2 am – 6 am.
-
Evaluate customer scope of work in order to build and submit quotes
-
Invoice for work completed during invoicing cycle
-
Provided great customer service
-
Manage materials, including receiving equipment for jobs and identifying missing equipment that will impact project milestones
-
Discuss project issues with the internal team when they arise in order to identify the next steps or potential solution
-
Independent work is required however there is a dedicated team to support all aspects of the job
-
Organize and plan site surveys and have a proper understanding of site and site access requirements
-
Keep updated with current and new applicable technologies
-
Willingness and ability to train resources if the opportunity arises
-
Adhere to all applicable Health and Safety regulations
-
Provide status updates at weekly client implementation meetings
-
Attend necessary internal meetings
-
Be willing to undertake any other task or responsibility, within your skill set, that would help you grow within the company
Requirements
-
5 (+) years of experience in the Telecommunications industry
-
Experience with network test equipment in order to complete RFC and BERT tests
-
Grade 12 High School diploma
-
Valid driver’s license and vehicle for travel
-
A good level of physical fitness as heavy lifting is required
Working Conditions
-
College diploma or other post-secondary education or certification.
-
Test equipment certification