Job Summary
As an Implementation Technician, within the Telecom Services Division, you will work on individually assigned tasks and/or client-driven projects. You will deliver high-quality results and exemplify the behaviors and skills.
In this position, it is key to be self-sufficient, self-motivated, service orientated, and must demonstrate a strong technical aptitude. As an Implementation Technician, you will have a wide range of responsibilities, including following Client Health and Safety guidelines while working on site.
Core Competencies
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Excellent work ethic
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Team Work
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Project Management
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Ethics and Integrity
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Accountability and Dependability
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Ability to,
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Adapt to changing priorities and new client guidelines or standards
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Communicate with different stakeholders in a professional manner
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Organize equipment as per project requirements
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Troubleshoot
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Accept on the job feedback
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Job Duties
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Read and understand design packages including but not limited to the following technical information: run list, rack elevations, schematics, method of procedure, and testing procedures.
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Collaborate with colleagues in order to implement and activate design packages
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Install and label equipment
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Structured cabling and complete required labeling
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Run fiber and complete required labeling
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Test circuits for customer handoff (RFC and BERT)
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Gather, update and submit data for as-built documentation
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Create work tickets using the client application
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Troubleshoot equipment or circuit issues encountered during the implementation phase
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Work with internal and external technical stakeholders to ensure cuts are handled in a professional manner
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Perform work within agreed timelines to ensure company objectives are met
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Complete implementation tasks within the workday
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Complete implementation tasks within the maintenance window, which is typically between 2 am – 6 am.
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Evaluate customer scope of work in order to build and submit quotes
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Invoice for work completed during invoicing cycle
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Provided great customer service
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Manage materials, including receiving equipment for jobs and identifying missing equipment that will impact project milestones
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Discuss project issues with the internal team when they arise in order to identify the next steps or potential solution
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Independent work is required however there is a dedicated team to support all aspects of the job
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Organize and plan site surveys and have a proper understanding of site and site access requirements
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Keep updated with current and new applicable technologies
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Willingness and ability to train resources if the opportunity arises
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Adhere to all applicable Health and Safety regulations
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Provide status updates at weekly client implementation meetings
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Attend necessary internal meetings
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Be willing to undertake any other task or responsibility, within your skill set, that would help you grow within the company
Requirements
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5 (+) years of experience in the Telecommunications industry
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Experience with network test equipment in order to complete RFC and BERT tests
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Grade 12 High School diploma
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Valid driver’s license and vehicle for travel
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A good level of physical fitness as heavy lifting is required
Working Conditions
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College diploma or other post-secondary education or certification.
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Test equipment certification