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5 Questions About Implementation

Updated: Jan 15, 2020

Ever wonder what it takes to work inside the telecom industry? MLT asked Implementation Technician, Luke Jones, to shed a light on what he does and what goes into working behind the scenes in telecom. Keep reading to see what he had to say.

Q1: What are the 3 most important things you’ve learned over your implementation career?

  1. Never assume

  2. Always be aware of your surroundings

  3. Always keep your customers happy

Q2: What are the challenges working in a headend or central office environment and how do you mitigate the risk?

I think one of the biggest challenges is, working around live equipment. One way to mitigate the risk is, always be aware of your surroundings. Verify there are no alarms before and after your work is complete.

Q3: What’s the biggest change you’ve seen in the past year and how do you see the evolution of the service providers' mission-critical space (headend)?

One of the biggest changes would be the condensing of services. The need to create more space in the headends.

Q4: What does MLT implementation bring to the table?

One of our biggest strengths would be our experience and knowledge of Rogers' headends and their equipment. Our knowledge to be able to fix on the fly, troubleshoot, and test equipment.

Q5: What should someone who wants to enter this career know about telecom implementation? Where do you start?

  • Telecom implementation is a hands-on department. Installing equipment, cabling, testing and turn up (nightshifts).

  • Always continue learning. There is always new equipment, new test equipment, standards change and we have to adapt to the changes.

  • There are many courses that touch on implementation, but I find the best way to learn is hands-on.

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